Orders & Support
Got a question? We've got answers
How can I contact AURA?
Our team is available 7 days a week to assist you.
📧 Email: hello@wearaurafit.com
Or contact us through our Contact page.
I didn’t receive my order confirmation. What should I do?
If your order was successful, you should receive a confirmation email within a few minutes.
Please check your spam or junk folder.
If you still can’t find it, contact us and we’ll be happy to help.
Shipping
Do you ship internationally?
Yes, we ship internationally.
Once your order is dispatched, you’ll receive a tracking link by email so you can follow your delivery in real time.
Shipping times and costs are shown at checkout.
Can I track my order?
Yes. As soon as your order leaves our warehouse, you’ll receive an email with your tracking information.
Returns
What is your return policy?
Email hello@wearaurafit.com with your order number within 30 days of delivery to request a return. Full-price and discounted items are eligible.
For change-of-mind returns, items must be unworn, unwashed, with tags attached, and free from marks or fragrance. Please email us first for the return address in China and send your return within 14 days of receiving our instructions.
Customers cover shipping and associated customs charges for voluntary returns or exchanges. We do not charge a restocking fee. AURA covers reasonable and necessary costs for confirmed faulty, damaged or incorrect items.
These conditions do not limit your statutory rights. See our Return & Refund Policy for full details.
How long does a refund take?
We process approved refunds to your original payment method within 10 business days of receiving your return, including inspection, or sooner where legally required. Your bank or payment provider may need additional time to display the refund in your account.
Product Care
What materials are used in AURA products?
Our pieces are made from high-quality performance fabrics, selected for:
- Sculpting support
- Comfort and stretch
- Durability for training and everyday wear
Care instructions are included on each product page to help maintain fit and performance over time.
Need help?
If you didn’t find what you were looking for, feel free to reach out.
We’re here to help.