AURA Return & Refund Policy

We want you to feel confident in your AURA pieces. If your purchase isn’t quite right, you can request a return under the conditions below.

30-day returns

Email hello@wearaurafit.com within 30 days of delivery to request a return. Include your order number and the items you would like to return.

Full-price and discounted items are eligible under the same return conditions.

For change-of-mind returns, items must be:

• Unworn and unwashed.
• In their original condition, with tags attached.
• Free from marks, fragrance and other signs of wear.

You may try items on to check the fit, taking care to keep them in their original condition.

How to return an item

Please email us before sending anything back. We will provide return instructions and the correct return address in China.

Send your return within 14 days of receiving our return instructions. Pack your items securely. We recommend using tracked shipping and keeping your postage receipt until your return has been resolved.

Return shipping and customs charges

For change-of-mind returns, customers are responsible for international return shipping to China and any associated import duties, taxes, customs clearance fees or courier handling charges, except where applicable law requires otherwise.

We will explain the return process and any charges known to us before you send your return. Customs charges are determined by the relevant authorities and may not be known in advance. Please follow the shipping instructions we provide and ensure all customs declarations are accurate.

We do not charge a restocking fee.

Original delivery charges are non-refundable for change-of-mind returns, except where applicable law requires otherwise.

Exchanges

If you would like a different size, colour or style, email hello@wearaurafit.com before returning your item. Exchanges are subject to stock availability and the same eligibility conditions as change-of-mind returns.

For voluntary exchanges, customers are responsible for:

• Return shipping to China.
• Any duties, taxes, customs clearance fees or courier handling charges associated with the return.
• Shipping the replacement item to their delivery address.
• Any duties, taxes or customs charges associated with receiving the replacement.

These charges apply except where applicable law requires otherwise. We will confirm replacement availability, shipping costs and any other charges known to us before proceeding. Customs charges may not be known in advance.

If your requested replacement is unavailable, you may return an eligible item for a refund under this policy.

Order cancellations

To request a cancellation before your order ships, email hello@wearaurafit.com with your order number as soon as possible. Once your order has shipped, please follow our return process. This does not limit your statutory cancellation rights.

Refunds

Once we receive your return, we will inspect it and notify you of the outcome.

Approved refunds will be processed to your original payment method within 10 business days of receiving your return, including inspection, or sooner where legally required. Your bank or payment provider may need additional time to show the refund in your account.

Faulty, damaged or incorrect items

If an item is faulty, arrives damaged or differs from what you ordered, email hello@wearaurafit.com as soon as reasonably possible. Include your order number, a description of the issue and photos if available.

We will assess the issue and arrange the appropriate repair, replacement or refund in accordance with your applicable consumer rights.

If we confirm that an item is faulty, damaged or incorrect, AURA will cover all reasonable and necessary costs of resolving the issue. This includes:

• Return shipping.
• Associated import duties, taxes, customs clearance fees and courier handling charges.
• Replacement shipping and related customs charges where a replacement is provided.
• Original delivery charges where a refund of those charges is required by applicable law.

Please contact us first so we can arrange a suitable return method and payment or reimbursement of necessary costs. Keep receipts for any agreed expenses.

The change-of-mind eligibility conditions and return deadlines above do not limit your statutory rights relating to faulty, damaged or incorrect items.

Your consumer rights

This policy is in addition to your rights under applicable consumer law. Nothing in this policy excludes or limits mandatory rights relating to cancellations, faulty goods, refunds or other remedies.

Where applicable law provides different return conditions, deadlines, cost responsibilities or delivery-charge refunds, those requirements take precedence over this policy. Our requirement to contact us for return instructions does not restrict any statutory right to cancel an order.

Contact us

Email: hello@wearaurafit.com
Phone: +62 818-1824-4255