AURA Shipping Policy

Where we ship

Orders ship from our fulfillment partner in China to the destinations available at checkout.

Order processing and dispatch

• In-stock items: usually dispatched within 3–4 business days after payment confirmation.
• Preorder items: estimated to dispatch within 6 business days after payment confirmation, unless a different estimate is shown on the product page.

Business days exclude weekends and public holidays. Processing and production time are separate from delivery time.

Preorder items are identified on their product pages. If production or dispatch is delayed, we will contact you with an updated estimate and the option to cancel the affected items for a refund.

Delivery estimates

Delivery is estimated at 7–9 calendar days after dispatch for supported destinations.

These timeframes are estimates rather than guarantees. Customs processing, carrier disruptions, public holidays and other circumstances may affect delivery. Your applicable consumer rights remain unchanged.

Shipping rates

Your applicable shipping charge and any currency conversion are displayed at checkout before payment.

Free shipping covers delivery charges only. It does not include import duties, taxes or customs charges that may apply.

Tracking your order

Every shipment includes tracking. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

Import duties and taxes

Customers are responsible for import duties, taxes and customs clearance charges required by their destination country that have not already been collected at checkout.

These charges are determined by local authorities and are separate from AURA’s shipping charges. Customs clearance may also affect delivery times.

Delivery address changes

Please check your delivery address carefully before placing your order.

If you need to correct an address, email hello@wearaurafit.com as soon as possible with your order number. We will try to arrange the change before dispatch, but changes may not be possible once your order has shipped.

Delayed, missing or damaged deliveries

If your delivery is delayed, tracking appears incorrect, or your parcel arrives damaged, contact hello@wearaurafit.com with your order number and relevant details. Photos of damaged packaging or items can help us investigate.

We will work with our fulfillment partner and carrier to investigate and arrange an appropriate resolution. Nothing in this policy limits your rights relating to goods that are not delivered or arrive damaged.

Order cancellations and returns

To request cancellation before your order ships, email hello@wearaurafit.com with your order number as soon as possible.

Once an order has shipped, please follow our Return & Refund Policy. This does not limit your statutory cancellation rights.

Contact us

Email: hello@wearaurafit.com
Phone: +62 818-1824-4255